Spa Policy 

  • All spa guests are required to arrive at least 10 minutes prior to their service appointment time. Each guest will be provided with a robe and slippers only when receiving multiple services. If you are running late we ask that you call us as soon as possible, so that we can do our best to accommodate you.

 

  • Appointments: There are several ways to schedule an appointment; by phone, book online or in person. A credit card is needed to secure bookings for multiple services.

 

  • Cancellation: We do not over overbook therefore 24 hours advance notice of cancellation is required. Cancellations with less than 24 hours notice are subject to a $25 fee. 

  • No show: We reserve the time and space for you, making it unavailable to others. If you do not show up for your appointment we reserve the right to charge you up to the full value for the scheduled service. If you have a Gift Certificate/Gift Card or Coupon to secure your appointment it will be automatically redeemed for the full value. Once you book an appointment it is your responsibility to cancel before 24 hours. 

  • Groups: A $100.00 deposit is required to book and secure your pampering day; all deposits are deducted from the balance. A 15% gratuity is added to the bill.

 

  •  Children: We strive to create a relaxing environment for you. For this reason and their safety we request that children should only be brought for spa services .

 

  • Complaints: If for any reason you did not enjoy the service ,we invite you to return or call and let us know, so that we can correct the situation. Please respond within 24 hours. 

 

  • Cellphones: Upon your arrival to the spa we ask that you turn off your cell phone or put it on vibrate. This is time you have set aside to de-stress and escape the outside world so please make the best of your time here.

 

  • Gratuities: are not included in our prices. Gratuities are paid directly to your therapist.  Groups, couples and spa packages are charged 15% gratuity which will be added to the bill.

 

  • Gift Certificates: There are several ways you can purchase Gift certificates; by visiting our website at www.zenretreatspa.com, in person at our location or by phone and we will mail out the gift for you.Certificates must be presented at the time of redemption. Unfortunately lost or stolen Gift Certificate cannot be honored. Gift Certificates are valid for one year from the date of purchase and are not refundable nor exchangeable at any time and cannot be redeem for cash.

 

  • Refunds: No refunds will be given on Credit Card, discounted or pre-paid services. Only exchange of spa services will be made. Refunds will only be given within 24 hours of purchase of gift certificates or products.

  • Prices are subject to change without notice. In certain instances, our fee schedule may change before our website does. Please confirm prices while booking your appointment.

 

Location:

346 Franklin Ave 

Franklin Square NY 11010

Email: zenretreatspa@gmail.com

           Hours: 

Monday - Saturday - 10:00am - 8:00pm

Sunday - 11:00am - 6:00pm

Client Review

                  

Customer Service, Environment, Other, Quality, Wait Time

Service was great

                                               Marilyn F.

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©Zen Retreat 2019